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Draft better support replies using the support knowledge you provide

Better answers, faster replies, less support team effort, and fewer avoidable mistakes.

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Open AI Support Assistant

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🔴 Set up in seconds: add your KB and start answering customer questions

Set up: 1. Add KB

Use: 1. Enter Customer Message → 2. Get Reply → (Optional: 3. Review / Improve / Guide / Save as Template)

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🔵 What you can do

Draft answers for emails, tickets, chat conversations, or phone notes.

Answer customer questions

• Respond to customer and technical support requests.
• Handle follow-up questions in the same support conversation.
• Combine relevant information across support articles.
• Ask for missing details when needed.
• Say when the provided support knowledge base does not contain the answer.

Improve responses with Corrections, Response Style & Reply Templates — Beta

• Use corrected replies as guidance for future responses to similar customer situations.
• Save approved replies as reusable templates for the same or similar support cases.
• Review and update your response preferences and saved reply templates as your support approach evolves. </aside>

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🟠 Improve responses with Corrections, Response Style & Reply Templates — Beta

Correct a support reply and use your changes as guidance for future responses, including content, wording, structure, tone, or style.

Save approved replies as reusable templates and use them as a strong response base for the same or similar customer situations.

→ Explore Corrections, Response Style & Reply Templates - Beta

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🟢 What you get

• HIGHER-QUALITY answers with MUCH LESS TIME SPENT by your support team.
• Faster reply times so customers wait less.
• Less emotional load when handling difficult, repetitive, or frustrating customer messages.
• Fewer avoidable mistakes from missing details or unsupported guessing.
• More complete responses when relevant information is spread across several support articles.
• More consistent replies over time by reusing approved guidance, response preferences, and templates when relevant. </aside>

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🟡 See It in Action: Support Sites, KB Examples & Q&A

Explore two sample knowledge bases and see how AI Support Assistant answers questions using different levels of KB structure and consistency.

Includes: • Simulation websites • KB files • Example Q&A • Shared thread conversations

→ Explore See It in Action: Support Sites, KB Examples & Q&A

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🟤 Features & Useful Tips

Get more from AI Support Assistant with practical guidance for common support workflows.

→ Explore Features & Useful Tips

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⚫ New in v2.7: Context Checkpoints

All Agentico AI tools are designed to help preserve conversation context, keep decisions and next actions easy to revisit, and continue work in a new thread without starting again from zero.

• Preserve and update the relevant state of a conversation as the work evolves
• Keep the relevant state easy to revisit, analyze, and recover
• Continue in a new thread without starting again from zero </aside>

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Contact & Feedback

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• Site Map

  AI Support Assistant - Set up in seconds

  AI Support Assistant - Corrections, Response Style & Reply Templates - Beta

  AI Support Assistant - Features & Useful Tips

  AI Support Assistant - See It in Action: Support Sites, KB Examples & Q&A

  AI Support Assistant - Context Checkpoints

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