<aside>

Draft better support replies using the support knowledge you provide

Better answers, faster replies, less support team effort, and fewer avoidable mistakes.

</aside>

<aside> ➡️

Open AI Support Assistant

</aside>

<aside>

⚪ Improve future support replies using your own corrections, response preferences, and approved replies.

AI Support Assistant can use your corrections, response preferences, and saved reply templates as guidance for future customer replies.

This helps the assistant adapt more closely to how you want support responses to be written and handled over time.

Beta: These capabilities currently rely on ChatGPT’s available conversation/project context and guidance handling. More structured persistence, matching, template management, and response-guidance controls are planned for future versions.

</aside>

<aside>

🟡 Learn from your corrections

</aside>

<aside>

🔵 Choose what should be reused

</aside>

<aside>

🟢Save approved replies as reusable templates

</aside>

<aside>

🟣 Combine templates with the current customer situation

</aside>

<aside>

⚫ Review and manage your saved templates

</aside>

<aside>

🟠 Review and update your general response style

</aside>

<aside>

🟤 How your guidance works together

</aside>

<aside>

🔴 Quick command reference

</aside>

<aside>

Important notes

• The current customer message and current knowledge base remain the factual basis of the reply.
• Corrections, templates, and response preferences are used as guidance when relevant.
• Saved templates are strong response bases, not rigid copy-and-paste answers.
• Guidance and templates can be reviewed, updated, or removed as your support approach evolves. </aside>