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Draft better support replies using the support knowledge you provide
Better answers, faster replies, less support team effort, and fewer avoidable mistakes.
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The AI Support Assistant uses the shared Context Checkpoints system available across our supported agents.
Context Checkpoints help you:
- Preserve and update the relevant state of a support conversation as the case evolves
- Inheriting what remains relevant, including the customer issue, provided details, decisions, troubleshooting already performed, constraints, open questions, and next actions.
- Adding what has changed and removing obsolete information.
- Keep the relevant state easy to revisit, analyze, and recover
- Making it easier to understand what happened, what was already checked, what information was provided, and what still needs attention without rereading the full conversation.
- Keeping a useful continuity record for future analysis or continuation.
- Continue in a new thread without starting again from zero
- Using the latest checkpoint(s) as the current source of truth.
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For full and detailed information about:
- What is a Context Checkpoint?
- What is it useful for?
- When to use it?
- How do you use it?
- Useful Tip: Improve your checkpoints
Open → Context Checkpoints - General Guide
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