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Improve support with better answers and better knowledge

Two complementary AI agents that help support teams prepare better and faster replies and maintain clearer support knowledge, with fewer avoidable mistakes.

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🟡 AI Support Assistant

Draft better support replies using the support knowledge you provide.

Better answers, faster replies, less support team effort, and fewer avoidable mistakes.

Prepare answers to customer emails, tickets, chat conversations, or phone notes using the provided support knowledge.

Designed to help you:

Answer customer questions

• Respond to customer and technical support requests.
• Handle follow-up questions in the same support conversation.
• Combine relevant information across support articles.
• Ask for missing details when needed.
• Say when the provided support knowledge base does not contain the answer.

Improve responses with corrections and reusable templates - Beta

• Use corrected replies as guidance for future responses to similar customer situations.
• Save approved replies as reusable templates for the same or similar support cases.
• Review and update your response preferences and saved reply templates as your support approach evolves.

→ Explore AI Support Assistant

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🟣 Extras - AI Graphic Designer: Visual Support Content

Create visual content to support Help Centers, knowledge bases, and customer communication.

Useful for: • Help Center banners and headers • KB illustrations • Step-by-step visual guides • Support diagrams and simple infographics • Customer-facing visual instructions • Reusable visual assets for support documentation

Make support content easier to understand, scan, and reuse.

→ Explore AI Graphic Designer

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🟡 AI KB Copilot

Create and improve support knowledge-base content using the material you provide.

Better articles, faster creation and improvement, less support team effort, and fewer avoidable mistakes.

AI KB Copilot helps you create, review, and improve support knowledge-base content so articles are clearer, more consistent, and easier to maintain.

Designed to help you:

• Create support articles from notes, drafts, or rough material.
• Review and improve existing knowledge-base content.
• Make articles clearer and more consistent in style and structure.
• Identify unclear, duplicated, or missing information.
• Keep support knowledge easier to maintain over time.

→ Explore AI KB Copilot

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🔵 Extras - AI Translator Pro: Multilingual Support Content

Translate support content while preserving terminology, style, formatting, and user preferences.

Use AI Translator Pro to translate:

• Knowledge base articles
• Support documentation
• Customer-facing reply templates
• Help Center content
• Support emails and messages
• Long documentation or multi-file support content

It can help maintain terminology consistency, glossary decisions, formatting rules, and corrected translation preferences across ongoing support and knowledge-base work.

→ Explore AI Translator Pro

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Contact & Feedback

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• Site Map

  AI Support Assistant

  AI KB Copilot

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