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Create and improve support knowledge-base content using the material you provide
Better articles, faster creation and improvement, less support team effort, and fewer avoidable mistakes.
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- Upload KB → 2. Set the operational style → 3. Review the full KB or Run focused KB actions
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🔵 What you can do
Review and improve your KB
- Beta — Review and update all KB articles in one pass using the selected operational style, approved improvements, and active rules.
- Improve existing articles while preserving operational meaning.
- Modify articles without rewriting unrelated content unnecessarily.
- Clean messy drafts into clear, structured KB articles.
Create new KB content
- Create new KB articles from rough notes, drafts, or incomplete material.
Improve consistency and local maintainability
- Detect local overlaps or duplicated information between related articles.
- Suggest lightweight references to reduce repetition.
- Improve local readability, structure, consistency, and maintainability.
- Ask for missing operational details instead of inventing unsupported product behavior.
→ More info
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🟠 Additional KB workflows and capabilities — Beta
Go beyond the core article-by-article workflow with additional AI-assisted capabilities for managing operational style and rules, learning from corrections, applying updated guidance, and working across multiple KB articles.
You can also apply the selected operational style, approved improvements, and active rules across the full KB in broader workflows.
→ Explore Additional KB Workflows and Capabilities — Beta
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🟢 What you get
Better KB content with less effort
- HIGHER-QUALITY KB content with MUCH LESS TIME SPENT by your support team.
- Less manual cleanup, rework, and repeated editing as your KB evolves.
- Fewer avoidable mistakes from unclear, duplicated, incomplete, or unsupported information.
More consistent and maintainable knowledge
- More consistent support content by using a shared operational style, formatting conventions, terminology preferences, and approved guidance across relevant articles.
- Easier long-term maintenance with less unnecessary duplication and clearer relationships between related articles.
- More continuity as corrections, style decisions, and updated preferences are reused when relevant.
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🟡 See It in Action: KB Sites, KB Examples, Workflows & Real Outputs
Explore two sample knowledge bases and see how AI Support Assistant answers questions using different levels of KB structure and consistency.
Includes: • Simulation websites • KB files • Example Q&A • Shared thread conversations
→ See It in Action: KB Sites, KB Examples, Workflows & Real Outputs
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🟤 Features & Useful Tips
Get more from AI Support Assistant with practical guidance for common support workflows.
→ Explore Features & Useful Tips
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All Agentico AI tools are designed to help preserve conversation context, keep decisions and next actions easy to revisit, and continue work in a new thread without starting again from zero.
- Preserve and update the relevant state of your KB work as it evolves.
- Keep active style decisions, rules, corrections, reviewed content, and next actions easy to revisit and recover.
- Continue in a new thread without starting again from zero.
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Contact & Feedback
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