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Create and improve support knowledge-base content using the material you provide

Better articles, faster creation and improvement, less support team effort, and fewer avoidable mistakes.

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Open AI KB Copilot

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⚪ Explore additional ways to guide, refine, and extend your KB workflows

Go beyond the core article-by-article workflow with additional AI-assisted capabilities for managing operational style and rules, learning from corrections, applying updated guidance, and working across multiple KB articles.

You can also use broader workflows to apply the selected operational style, approved improvements, and active rules across larger parts of your knowledge base.

Beta: These capabilities currently rely on ChatGPT’s available conversation/project context and guidance handling. Results may vary depending on KB size, complexity, available context, and the workflow used.

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Beta Capabilities — Quick Reference — See Table with FULL List

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🔴 Full-KB workflows

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🔵 Style & rules

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🟡 Corrections as guidance

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🟢 Apply updated guidance

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⚫ Multi-article workflows

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🟣 Guidance management

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🟤 Transparency & comparison

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Important notes

• These workflows are additional Beta capabilities and may depend on the available conversation/project context.
• The supplied KB and user-provided operational information remain the factual basis of the content.
• Operational style, rules, corrections, and preferences are used as guidance when relevant.
• Larger multi-article or full-KB workflows may be easier to manage progressively or in batches.
• AI KB Copilot is designed to improve KB content, consistency, and local maintainability without autonomously redesigning the entire KB architecture. </aside>