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Create and improve support knowledge-base content using the material you provide
Better articles, faster creation and improvement, less support team effort, and fewer avoidable mistakes.
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AI KB Copilot uses the shared Context Checkpoints system available across our supported agents.
Context Checkpoints help you:
- Preserve and update the relevant state of your KB work as it evolves
- Inheriting what remains relevant, including the selected operational style, approved improvements, active writing and formatting rules, terminology preferences, correction guidance, articles already reviewed, open issues, and next actions.
- Adding what has changed and removing obsolete information.
- Keep the relevant state easy to revisit, analyze, and recover
- Making it easier to understand which style and rules are active, what content has already been reviewed or changed, what decisions were made, and what still needs attention without rereading the full conversation.
- Keeping a useful continuity record for future KB work, review, or refinement.
- Continue in a new thread without starting again from zero
- Using the latest checkpoint(s) as the current source of truth for the KB work and active guidance.
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For full and detailed information about:
- What is a Context Checkpoint?
- What is it useful for?
- When to use it?
- How do you use it?
- Useful Tip: Improve your checkpoints
Open → Context Checkpoints - General Guide
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